Private review draft
Terms of use and service
Operational draft for review before launch. “Bayti Services” is a working name. Replace it with the legal entity, contact details and approved commercial policies before opening public bookings.
1. Service scope
The platform lets customers find hourly home cleaning providers in supported areas of Qatar and request a specific visit. A provider may be an individual working through a company or another entity permitted to provide the service. Requests depend on availability and provider or company acceptance.
2. Eligibility and accounts
You must provide accurate, current information and use your account responsibly. Do not impersonate others or book on their behalf without permission. We may review and suspend accounts that breach these terms or create safety risks.
3. Address and home access
Customers provide a detailed address including area, street, building, unit and access instructions, and may add map coordinates. They should ensure safe access at the booked time and disclose important instructions about pets, sensitive materials or restricted areas.
4. Requests and confirmation
Submitting a request does not guarantee acceptance. The full price and applicable conditions appear before final confirmation. A booking is confirmed only after provider or company acceptance and any required payment step once enabled. Status changes appear in the account.
5. Prices and payments
Providers or their companies set hourly rates within platform limits. Any additional platform charges must be shown before confirmation. A confirmed price changes only with clear consent. Card details are not collected in this version. The payment gateway, collection timing and settlement rules will be set before launch.
6. Cancellation and refunds
The free cancellation window, possible fees, no-show treatment and refund process will appear at checkout before real payments are enabled. No live payment or refund process will be activated before a written policy is approved.
7. Safety and conduct
Customers, providers and companies must treat one another respectfully and maintain a safe environment. Harassment, discrimination and requests outside the agreed service are prohibited. Providers must submit genuine documents and maintain all applicable permissions and employment arrangements. Platform approval does not replace an official authorization.
8. Complaints and incidents
A support channel will be published before launch for reporting delays, damage or inappropriate conduct. Report promptly with relevant details and evidence. The platform may contact the parties and review the matter without promising a particular outcome before investigation.
9. Responsibility
Nothing excludes rights that cannot lawfully be excluded. The responsibilities of the platform, provider and company depend on each party's role, the applicable contract and law. A listed profile does not guarantee a specific cleaning result unless expressly included in the service description.
10. Changes and contact
Material changes will be presented with an effective date before they apply to future bookings. An accepted booking retains the terms shown on its confirmation unless the parties lawfully agree otherwise. Legal entity and contact information must be added before public launch.